Chat is asking me to login when I have already logged into my account

There maybe moments when you join a broadcast page and the chat asks you to login. If this happens:

1. Check that you are definitely logged into your viewer account. You can do this by checking to see if your profile image is in the very top right of the web page (next to News & Help). If you see "login & Signup" there instead please click login and login into your account (also make sure to click "remember me" in the login window).

2.  If it does show that you are logged into you account in top right, try refreshing the page.

3. If Step 2 doesn't work, try logging out and then logging back in again.

If you are still having difficulties after trying these steps, contact us via our contact form here:

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